TABLE OF CONTENTS

This guide helps you find and fix the most common issues with DAKboard: your Screens on dakboard.com, DAKboard Wall Displays and CPUs running DAKOS, and your own devices (Smart TVs, tablets, and the DAKboard apps).

Start with the quick check below, then find what you are seeing in the tables and follow the link to the fix. Each fix explains why the issue happens and then walks you through the steps to correct it.

Is It the Screen or the Display?

Many problems that look like a Screen problem are really caused by the Display, and the other way around. This quick check tells you where to look:

Open your Screen on a phone or computer. In the Custom Screen Editor, use Share and View (see Advanced Features of the Custom Screen Editor), or open your Screen's URL in a browser.
If it looks wrong there too, the problem is the Screen or one of its integrations. Use the rows in On Your Screen or dakboard.com.
If it looks right there but wrong on your Display, the problem is the Display or its connection. Use the rows in On a DAKboard Display (DAKOS) or On Your Own Device.

NOTE: A Screen can still look a little different on your Display even when everything is set up correctly. The editor approximates the final resolution rather than matching it exactly, some Monitors and TVs do not exactly match the resolution of the CPU or Screen, and some devices, like Smart TVs, limit the maximum resolution. See Screen Troubleshooting: Looks Different on the Display and How to Get Your Screen to Fit Your Display.

What Are You Seeing?

Find what you see in the tables below and follow the link to the fix.

On a DAKboard Display (DAKOS)

What you see	Where to go
The Display loops back to the Welcome page after you enter your WiFi details	Loops Back to the Welcome Page
Your phone or tablet keeps dropping off the DAKboard Hotspot	Intelligent WiFi
A blank or black screen right after the Display connects to your WiFi	Blank or Black Screen
The link code is not accepted, or linking fails with no message	Fails to Register With the Link Code
You cannot see or connect to the DAKboard Hotspot	Hotspot Fails to Start or Connect
The Hotspot says the password is incorrect, or asks for a PIN	Hotspot Says the Password Is Incorrect
A loading or rainbow-colored screen, then the Display reboots	Reboots After the Loading or Rainbow Screen
The Display stops on the Orange Pi logo	Hangs on the Orange Pi Logo
The Display stops on the DAKboard loading page	Hangs on the DAKboard Loading Page
Lines of code, an error message, a command prompt, or a Low Voltage warning	Error Messages or Code on the Screen
The Display freezes, partially loads, flickers, goes blank, or stops updating	Check Your WiFi Signal Strength
A No Internet message after a reboot	No Internet Message After Reboot
"DAKboard Device is Offline - Please check network connectivity!"	DAKboard Device is Offline Message

On Your Screen or dakboard.com

What you see	Where to go
An Error 500 page ("Hang tight! We hit a small snag.")	Error 500
Error 403, "Whoops, Something Went Wrong", or Error 404	Error 403 · Error 404
Error 429, High Screen Usage, or a Disabled Screen	Error 429
A CSRF error, or the CAPTCHA check fails when logging in	CSRF Error · CAPTCHA Check Fails
The wrong Screen, the DAKboard Home page, or "Unassigned" shows instead of your Screen	Wrong Screen or Home Page
Your changes are not showing on the Display yet	How Often Your Screen Updates
A calendar, photo album, or other integration stopped working	Reconnect (Reauthorize) an Integration
Events, photos, To-Do lists, videos, web pages, or weather are missing or wrong	Calendars · Photos · To-Do · Video and Music · Web Pages · Weather
A Loop or Screen Schedule shows as Disabled	Loops and Screen Schedules Show as Disabled
The time on your Screen is wrong	The Time on My Screen Is Wrong
A feature is missing, or you cannot do something on your Screen	Predefined vs Custom Screens: Why Can't I…?
The Screen looks different on the Display than in the editor	Screen Troubleshooting: Looks Different on the Display

On Your Own Device (Smart TV, Tablet, App)

Your device	Where to go
Smart TV	Using a Smart TV as a DAKboard Display
Android tablet or other tablet	Using a Tablet as a DAKboard Display
iPad	Using an iPad as a DAKboard Display
Windows computer	Using a Windows Device as a DAKboard Display
Chromecast (castDeck)	Using Chromecast with castDeck as a DAKboard Display
DAKboard Android App or Fire TV App	The New DAKboard Android APP · The New DAKboard Fire TV App
Any other device with a web browser	How to use a BYOD as a Display

If the Predefined Screen will not load on your device, see Why Won't My Predefined Screen Work on My Device or App?.

Your Account and Billing

What you see	Where to go
You cannot log in, or you forgot the email or username for your account	Creating your DAKboard Account and Logging in
A CSRF error when logging in or changing billing	CSRF Error
Your card gives an error, or your Subscription did not change after you added a card	Changing Your Payment Method · Accessing Billing, Invoices, and Receipts
You want to cancel your Subscription or delete your account	How to Cancel Your DAKboard Subscription · How to Delete your DAKboard Account

Something Else

What you see	Where to go
Videos play without sound	Frequently Asked Questions (below)
You found a bug or have an idea for a feature	Report a Bug, Request a Feature, or View DAKOS Release Notes
Something not covered here	Click the Chat icon at the bottom right of the page and type Create Support Ticket.

Frequently Asked Questions:

How do I get my Videos to play sound?

First, make sure that your Monitor has speakers, or attach speakers to the Monitor or your DAKboard CPU. DAKboard Wall Displays have speakers built in. Next, make sure your Video has an audio track. If you are using YouTube, check your Block to see if the volume is set (see our article How to Add a Video Block to your DAKboard Screen for details). Finally, double-check that the volume is set on your DAKOS Settings page (see our article DAKOS Display Settings for details).

Can DAKOS be installed on any PC?

No. DAKOS only works with a select few Raspberry Pi microcomputers or the Orange Pi 3 LTS. Though it is Linux-based, it is built on versions of Linux that only run on these devices. See our article Raspberry Pi - Download and Install the DAKOS for the list of supported CPUs.