This guide helps you find and fix the most common issues with DAKOS, the operating system that runs on all DAKboard Wall Displays and CPUs, DIY Raspberry Pi builds, and Reseller devices that use our OS.
Find what you are seeing in the table below and follow the link to the fix. Each fix explains why the issue happens and then walks you through the steps to correct it.
What Are You Seeing?
| What you see | Where to go |
|---|---|
| During setup | |
| The Display loops back to the Welcome page after you enter your WiFi details | Loops Back to the Welcome Page |
| Your phone or tablet keeps dropping off the DAKboard Hotspot | Intelligent WiFi |
| A blank or black screen right after the Display connects to your WiFi | Blank or Black Screen |
| The link code is not accepted, or linking fails with no message | Fails to Register With the Link Code |
| You cannot see or connect to the DAKboard Hotspot | Hotspot Fails to Start or Connect |
| The Hotspot says the password is incorrect, or asks for a PIN | Hotspot Says the Password Is Incorrect |
| When the Display starts up | |
| A loading or rainbow-colored screen, then the Display reboots | Reboots After the Loading or Rainbow Screen |
| The Display stops on the Orange Pi logo | Hangs on the Orange Pi Logo |
| The Display stops on the DAKboard loading page | Hangs on the DAKboard Loading Page |
| Lines of code, an error message, a command prompt, or a Low Voltage warning | Error Messages or Code on the Screen |
| After the Display was working | |
| The Display freezes, partially loads, flickers, goes blank, or stops updating | Check Your WiFi Signal Strength |
| A No Internet message after a reboot | No Internet Message After Reboot |
| "DAKboard Device is Offline - Please check network connectivity!" | DAKboard Device is Offline Message |
| Something else | |
| Videos play without sound | Frequently Asked Questions (below) |
| You found a bug or have an idea for a feature | Report a Bug, Request a Feature, or View DAKOS Release Notes |
Frequently Asked Questions:
How do I get my Videos to play sound?
First, make sure that your Monitor has speakers, or attach speakers to the Monitor or your DAKboard CPU. DAKboard Wall Displays have speakers built in. Next, make sure your Video has an audio track. If you are using YouTube, check your block to see if the volume is set (see our article How to Add a Video Block to your DAKboard Screen for details). Finally, double-check that the volume is set on your DAKOS Settings page (see our article DAKOS Display Settings for details).
Can DAKOS be installed on any PC?
No. DAKOS only works with a select few Raspberry Pi microcomputers or the Orange Pi 3 LTS. Though it is Linux-based, it is built on versions of Linux that only run on these devices. See our articles Raspberry Pi - Download and Install the DAKOS and Legacy Orange Pi - Download and Install DAKOS for the full list of supported CPUs.
Helpful Articles:
Having trouble? See if these articles help.
DAKOS Troubleshooting: Setup Issues
DAKOS Troubleshooting: Startup and Error Messages
DAKOS Troubleshooting: Offline and Network Issues
How to Access Your DAKOS Settings Page