If you are having trouble connecting to a WiFi network with DAKboard hardware or a DIY DAKboard OS project, here are a few steps to resolve the issue. 

NOTE: The DAKboard Hotspot and the URL will only be available when the DAKboard is not connected to the internet or your account. If the DAKboard is connected to your account, access the settings page from the Displays & Devices page. See our article Reset your Device to Factory Settings under the Accessing Settings Page from your Account section to see how to do this.

DAKboard Hotspot:

Both screens displayed indicate that the device is disconnected

When you first set up your DAKboard OS device, when the DAKboard reports it is offline or has no Internet connection, or when it cannot join the network the DAKboard will create a local Hotspot. You can use this Hotspot to make changes to your home's WiFi credentials. The network's name and Password are below:

Name/SSID: DAKboard-<Your Serial Number> (or on versions newer than 3.0 it will be just DAKboard)
Password: dakb5142

Connect to it using the Name/SSID and Password as above with any WiFi-enabled device (Like a Smartphone, Tablet, or Laptop), and once connected open a browser on the connected device, type into the URL bar to access the settings page to update the wireless network configuration.

NOTE:  Your Computer/Tablet/Phone may indicate that this connection has no internet, this is normal, and make sure to stay on the DAKboard Hotspot until the configuration is completed.

Basic Troubleshooting:

Typically, issues with WiFi connectivity indicate a local networking issue between the DAKboard OS device and your WiFi router. Please see the most common steps to resolve this:

  • No Internet Connection: If your Display rebooted and you are now seeing this message it could indicate a weak WiFi signal where you have your Display. Your device may have been working for years in this location but over time other WiFi devices in your house may be robbing the signal strength. Try rebooting the Display by unplugging it and plugging it back in or moving it closer to your router.
  • Network/SSID: Ensure that your network is not hidden.  Avoid using EXT-Networks or Guest-Networks as they can cause trouble when accessing your device later in the setup. 

NOTE: Post version 3.21 (RPi) and 103.24 (OPi) You can now use Hidden Network/SSID as well. On these versions if you Copy & Paste or use Autofill to add your Network Name/SSID, check for hidden spaces at the end of the Network Name/SSID.

  • WiFi Password: Double-check that your WiFi password is correctly configured on the DAKboard OS device. If you Copy & Paste or use Autofill to add your password, check for hidden spaces at the end of the Password.
  • Reboots: 
    1. Reboot your WiFi router. This will clear the network list and make it easier for the DAKboard to connect.
    2. Reboot your DAKboard OS device AFTER the WiFi router has FULLY rebooted (the internet activity light is blinking if present).
  • Move the Device: Temporarily move the DAKboard OS device as close to the WiFi router as possible and reboot. Allow for several hours to test if the issue persists but typically you should see the device immediately connect.

NOTE: As of version 3.21 (RPi) and 103.24 (OPi) of our OS and above we now have improved handling and will work with most Mesh and WiFi network extenders. If you are on one of these versions or later, you can move a Mesh node or Extender closer to the DAKboard to get the same effect. 

  • Unable to join the network: If your connecting device (your Smartphone, tablet, or Laptop) displays "Unable to join the network" like below, please reboot your device and the DAKboard OS device and this should resolve automatically.
  • What's Next? Proceed on to Advanced Troubleshooting if you are still unable to connect.

Advanced Troubleshooting:

If you are continuing to have difficulty joining your network or staying connected, some of the advanced steps below may help:

  • 2.4GHz WiFi Network: We recommend using a 2.4GHz WiFi network. 2.4GHz networks have a longer range than 5GHz signals and DAKboard OS does not need much in terms of bandwidth.
  • Guest Network: We do not recommend connecting to "Guest" networks as this can cause problems during the initial setup and remote access later. If you have to use these networks, to get around the issues with remote access later, connect your WiFi-Enabled device you wish to use to connect to the Settings page to that same network to be able to access the DAKboard Display.
  • Disable Band Steering: Some newer routers use a technology called Band Steering, which will often put DAKboard hardware on the 5GHz band, and result in connection loss.  For this reason, we recommend disabling Band Steering when possible.  Some routers cannot disable band steering, such as Netgear Orbi routers, and need the 5GHz network shut down, or the device plugged in via ethernet in some cases to connect. This does not mean that these routers do not work with DAKboard, it just means that additional steps may be needed when using them. 
  • Disable Mesh Roaming: Certain Mesh routing solutions will have roaming settings called 'Mesh Roaming' or similar, which will move devices from one access point to another, resulting in a loss of connection. This may result in the DAKboard OS device losing network connection over time. Since DAKboard typically remains stationary this should be disabled. Version 3.21 (RPi) and 103.24 (OPi) of our OS and above now have improved handling and will work with most Mesh networks. 
  • Firewall Settings For version 3.55:
    1. Ping - DAKboard hardware and DAKboard OS need to be allowed to use the Ping protocol to to verify it has a connection to the internet.
    2. Port 443 - Ensure the device is allowed to reach the domain via 443.
    3. MAC Address Filtering - If this is configured on your WiFi router, we recommend verifying that the DAKboard hardware or DAKboard OS is not being blocked.

NOTE: As of version 4.02 of the DAKboard OS, ping is no longer required to connect to the internet. If you wish to disable ping and still use a DAKboard on your Raspberry Pi device, we recommend upgrading to this version or higher. See our article Raspberry Pi - Download and Install the DAKboard OS to see how to do this.

  • No Networks in the Dropdown list?: Older versions of DAKboard OS (v2.25 and older) may not always display available networks in the dropdown list.  You will need to refresh the page to correct this issue.  To identify which release your device has please see here.
  • What's Next? Contact the DAKboard Support team by creating a DAKboard Support Ticket.