TABLE OF CONTENTS
If you're not seeing the proper screen on your DAKboard OS Device or if the wrong screen is Displaying on your Android Phone App or Amazon App for Fire TV and Firestick TV, there are a few things to check and confirm.
Assign the Desired Screen:
For DAKboard OS devices, in your DAKboard account, under "Displays & Devices", make sure the proper screen is assigned to the device. See below:
If the wrong screen is showing here, click the image in the Assigned Screen column, then from the pop-up menu select the desired screen to show on the device and save changes. Changes will apply to your display within a few seconds to a few minutes.
Restart the Device:
If the proper screen has been assigned as above, try restarting the device by unplugging the power and plugging it back in. When the device starts back up, it will refresh and begin showing the correct screen.
Troubleshooting:
403 Error:
If you are seeing a 403 error, this means the Screen, Loop, or Schedule you have selected is not available at your Subscription level. The Predefined Screen is the only screen you can use with the Free Account. Custom Screens can be used at any Paid Subscription level. Loops and Schedules are only available on the Plus and Pro plan levels. Check your Subscription level and confirm you can use the selected Screen, Loop, or Schedule.
Predefined Screen not Working:
This should never happen when using a DAKboard OS device, however, it can happen when trying to use this on a non-DAKboard OS device.
If this is happening on a non-DAKBoard OS device, you will not be able to use the Predefined Screen on that device. This happens due to how the URL is generated for the Predefined Screen and it may not be supported by the browser in your device. The only way to use this would be to use another device or a DAKboard OS device from our Shop.