TABLE OF CONTENTS
- DAKboard Device is Still Connected to the Old WiFi Network:
- DAKboard OS with Touchscreen or Connected USB Mouse:
- DAKboard OS Devices with WiFi Hotspot (purchased 2019 and after):
- DAKboard OS Devices with Ethernet Cable Setup (purchased before 2018):
- Further troubleshooting:
Sometimes you may need to update or change your WiFi Credentials. This article is here to show you how to make this change on your DAKboard OS device. To connect your DAKboard Wall Display or CPU to a new WiFi network, follow the steps below.
DAKboard Device is Still Connected to the Old WiFi Network:
If you still have access to your Display on the old WiFi network, you can access the device settings using a laptop, phone, or PC that is connected to the same (old) WiFi network. In your DAKboard account, go to Displays & Devices, click the three dots to the right of the Display, click Settings, and then View Device Settings. See Below:
This will open the DAKboard OS Settings Page. From here you can change your credentials.
DAKboard OS with Touchscreen or Connected USB Mouse:
This method only works when you have a Touchscreen or USB Mouse connected to a USB port before boot. If you connect the Touchscreen or Mouse after it is booted, try rebooting the Display to get the Touchscreen/On-Device Setup button to be revealed.
- Power on the DAKboard device.
- From the No Internet or Welcome page, Tap or Click on the Touchscreen/On-Device Setup button as seen below:
- From the page that opens, Tap or Click on the Name/SSID button and select your new network.
- Tap or click on the space to enter your Password and an Onscreen keyboard will appear.
- Enter your password.
- Scroll to the bottom of the page and Tap or Click on the "Save Changes" or "Save and Reboot" button to apply the changes.
- Your device will then attempt to connect to your new WiFi network
DAKboard OS Devices with WiFi Hotspot (purchased 2019 and after):
This method only works if your DAKboard presents the Hotspot on reboot. If you are unable to find or log into the DAKboard Hotspot, you can use our article How to Access Your DAKboard OS Settings Page under the Manual Access section to connect to the Display.
- Power on the DAKboard device.
- Use a computer, phone, or tablet and connect to the network called DAKboard (OS version 3.0/103.20 or later) or DAKboard-(Your Serial Number) (OS versions 1.85 to 2.32) WiFi network. the password will be dakb5142. To find your version check here.
- Open a web browser on the connected device and navigate to http://10.0.0.5
- Enter the new WiFi network and credentials that the device should connect to.
- Click "Save changes" at the bottom, wait for the confirmation, then restart the DAKboard device by unplugging the power and plugging it back in. Devices on DAKboard OS v2.28 and newer do not need to be restarted and will automatically apply settings. To find your version check here.
- Once the device restarts, it will attempt to connect to the new WiFi network.
DAKboard OS Devices with Ethernet Cable Setup (purchased before 2018):
This method may no longer work. It is strongly recommended you upgrade to the latest version of the OS. You can do this by following the steps in our article Upgrading your DAKboard OS Device.
- With your DAKboard device powered off, connect it to the router or access point via an Ethernet cable.
- Power on the device by plugging it into the power.
- On a computer, tablet, etc. device, log in to your account at https://dakboard.com and navigate to Displays & Devices
- Select the device to modify, click the More actions button (3 dots), select "Settings", and then "View Device Settings".
- On the new page that loads make the desired WiFi changes, then click the "Save Changes" button at the bottom.
- Unplug the device power and Ethernet cables, move it to the desired location, and plug back in the power. When it starts up it will attempt to connect to the new WiFi network.
Further troubleshooting:
If you're still unable to get your DAKboard device to connect to a new WiFinetwork, we have a support article with a few things to check and confirm here: Trouble Connecting to a WiFi Network