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Tired of waiting for a reply that will only come during our business hours? Wanting that support to be available 24 hours a day, 7 days a week? Having trouble finding the answers on our extensive Support Article page? Well, fret no more. Meet our newest Support Member, DAKboard’s AI Chatbot. Our AI Chatbot has access to all our Support Articles as well as our Ticket History and can answer just about any questions you may have about our Services as well as our OS.
Accessing the Chatbot:
From any page on the DAKboard Website, you can access the DAKboard Assistant by clicking the chat icon in the lower right corner of any page of our website, as seen below:
Then, click Chat with us:
Start your Chat with the DAKboard Assistant to get started:
If the Bot cannot answer your questions or if you need clarification on what he said, he can help you open your support ticket, which we will answer during our business hours. When presented with the option, you can click the Create Support Ticket button or say Create a Support Ticket to the Bot, and he will walk you through the process. Try him out today.
Frequently Asked Questions:
Below are the most Frequently Asked Questions about the AI Chatbot:
Is this a Live Chat?
No, the AI Chatbot is not a live chat, and you will not be able to speak with our Support Desk personnel directly through this chat.
How do I Create A Support Ticket?
The AI Chatbot can assist you with this. From this point forward, you will only be able to create a support ticket using the Bot. Once you have asked him a question, if you are not satisfied with the response and marked that the answer was not helpful, the Bot will present you with buttons to ask again, end the chat, or create a support ticket. You can use this button to create your support ticket.
If the answer was helpful, and you answered yes but still need to make a support ticket, or if you want to start by making a support ticket, just continue your conversation with the bot or start the conversaion by saying Create A Support Ticket.
Why is the bot going back to Start a Chat with the AI Assistant each time I start to type a question?
This can sometimes happen if you have extensions running on your browser. It has been found that some extensions can interfere with the AI Chatbot's performance. Try disabling your browser extensions or accessing the bot from an incognito browser.