Accessing the Billing Page:

All DAKboard Subscription invoices and receipts are viewable in your DAKboard Account.  You can access this by logging into your DAKboard account, clicking on the User Icon in the upper right-hand corner, and selecting Billing from the dropdown menu. See below:

From your Billing Page, you can access all your invoices and receipts for your Subscriptions. You will also have access to the Pricing Page to make changes to your account. You can also change the Credit Card you use to pay for your subscription by following the links on this page.

The Invoices on this page can be downloaded or opened so that you can see the itemized entries. This will help you answer any questions you may have about your Charges. 

Screen Billing:

Even if the Custom Screens are not in use, you will be charged for the Additional Custom Screens that you have on your account. Once you delete the additional screens, a prorated amount will be applied to your account that can be used if you add another screen at a later time, or it will be used on your subscription renewals.

You may request, alternatively, per our 30-Day Satisfaction Guarantee, to be refunded the prorated amount for the unused portion of time remaining on your Screens as long as the screen was purchased and removed within 30 days of your request for a refund. To make this request, click on the Chat Icon in the lower right corner, start a conversation with our AI Chatbot, and type Create a Support Ticket. The AI Bot will assist you in creating your Support Ticket, and one of our Support Engineers will reach out to you as soon as possible.

When you purchase anything from the DAKboard Shop, CPUs, Wall Displays, Accessories, etc., your receipt for your purchase will be included with your order confirmation email. Check the email account you used when you made your purchase for this email, as this is the only way we send the receipts. 

Frequently Asked Questions:

Here are the most Frequently Asked Questions about Billing, Invoices, and Receipts:

Can I have my Invoices Emailed to me?

DAKboard does not send invoices via Email for security reasons. Though we can add an email to your subscription account for billing purposes, we cannot send the invoices to your email. You can only access your invoices from the Billing Page while logged in to your DAKboard account. 

I Started My Subscription Last Month. Why was I not billed?

When you start a New Subscription, you will receive your first Invoice for $0. This is because we give you the first month for free. At the end of that first month, your account will be charged at the rate you selected, and the renewal date will be based on this date. If you have the monthly subscription, it will be one month from that day, while the yearly subscription will renew one year from that date. 

What Happens if I Change My Subscription Plan?

If you change your subscription while it is running, the renewal date will be based on the day you were billed for the original subscription. The price change will be prorated based on how much time remains in your subscription. For example, if you were originally billed on February 1st for an annual subscription, and you switched to a different plan on May 1st, your subscription will still renew on February 1st, and the amount you will be charged/credited will be prorated based on how much time remains in the previous subscription.

What if I Need to Change my Subscription Renewal Date?

If you need to change the renewal date, you will need to create a support ticket and reach out to our Support Desk personnel. You can do this by clicking the Chat Icon in the lower right corner, starting a conversation with the AI Chatbot, and typing Create Support Ticket. The AI Chatbot will help you create your ticket. Our Support Desk engineers will then reach out and be able to help you with this modification.

What Payment Options Does DAKboard Accept for Subscriptions?

DAKboard can only accept Credit or Debit card payments at this time. We only have auto-pay and auto-renewal options available for our Subscription services. We do not accept ACH, Paper Billing, Vouchers, or Purchase Orders as means of payment.

How do I add an Address to My Subscription's Invoice?

To add an address to your invoice, open a support ticket by starting a chat with our AI Chatbot, type Create a Support Ticket in the chat, and the bot will help you start your ticket. Let us know that you want to add an address or details to your Invoice. You can include all the details you need added with the ticket or by replying to the Automatic response we will send you after you open the ticket. From there, our Support Desk Engineers will add these details to your future invoice. Please note, we cannot recreate invoices that have already been sent with the additional information, so this will only be applied to invoices going forward.

Why has my Subscription not changed after I entered my Credit Card information?

Your subscription should instantly change once you have completed the upgrade process. If it did not, this could indicate that the Credit Card declined the charge. You should have received an error message stating that the Card was declined. If not, you can open a support ticket with our AI Chatbot, supply your Username, and our Support Desk team will help determine the failure.