TABLE OF CONTENTS
For your Predefined or Custom Screens, we automatically collect content for the Blocks on your Screens from your Linked accounts. This happens at regular rates and can be affected by the Subscription Plan you are on. Below is a list of the times we gather this data from your linked accounts.
Calendar:
The calendar will update depending on your plan. Below are the rates at which we collect your data:
| Free | Essential | Plus | Pro |
| Hourly | 30 minutes | 15 minutes | 10 minutes |
For example, if you make a change on your Linked Calendar on a Free account, it will be one hour before we collect that data and display it on your Screens.
Other Block Types:
The remaining blocks will refresh the same, regardless of your selected plan:
Todo - 20 minutes
Stocks - 10 minutes
News/RSS - hourly
Nest/Ecobee Thermostat - 2 minutes
Smartthings/Home Assistant - 2 minutes
Traffic - 15 minutes
Airport Delays - 20 minutes
Spotify - 15 seconds
Weather - 20 minutes
Slack Messaging - 3 minutes
These rates will automatically occur and update your Screens and Displays accordingly.
Screen Refresh Rates:
Your Screen will automatically be refreshed once every 6 hours. If you make a change to your Screen the change will be automatically applied at this time. We fully refresh all your content, the screens you have created, and the connected Displays at this time. This is to make sure your Display is still connected to your account and that all your content is up-to-date.
This is the only time we automatically update your Screen Changes with your Display. This is true on all subscription levels. For the Free Plan, this is the only method to Refresh your Screen or Changes to your Display without rebooting the device. So your Screen will only refresh once every 6 hours with the Free plan. With Paid Subscription plans you also have the option to Manually run this refresh from your Predefined or Custom Screen editor pages.
Press the Refresh Displays button to push your changes to all your Displays with this screen assigned to them. For the Predefined Screen, the button says Refresh Displays and is located in the upper right corner next to the View Screen button. On Custom Screen it is the button to the right of the Add A Block button. With the Essential Plan, the Refresh Display button will push the updates to your Display within 1 to 2 minutes, while the Plus and Pro Plans will update nearly instantly.
NOTE: Each time you use the Refresh Displays button it will increase your Screen Usage. If you overuse this it may cause your Screen to be disabled. See our article High Screen Usage or Disabled Screen (error 429) for more details on this.
Troubleshooting:
If the Manual or Automatic Screen Refresh is not working and/or your Screen is not refreshing per the intervals above, you may be experiencing network connection issues. If you are using a DAKboard OS device, double-check and see if your Display is showing a message stating it is Offline on it or see if your last connect time is greater than 6 hours as this will indicate your Display is no longer connected to your account. You may also want to check your WiFi signal Strength and make sure you have a strong signal as this would indicate a connection issue and could cause delays or failures to load. To do this, log in to your DAKboard account, click the Displays & Devices tab, then click the three dots to the right of the Display that is failing. Select Settings to open the setting pop-up window. Here you can see the Last Connect time of your Device and check the WiFi signal strength by mousing over the WiFi symbol. See below:
This will let you know if you are connected or could be experiencing network connection issues. A good WiFi signal strength is between 0 and -67dBm with values closer to 0 being better. Signals below -50 dBm will experience loading issues, delays, or even connection failures regularly. Improving your Signal strength will improve your performance.
If you are using a non-DAKboard OS device, like a Smart TV, Tablet, or PC, review the articles in our Support Article section called Tablets/Other Devices to review how these connections are maintained or updated if they are no longer connecting. The Last Connect and WiFi signal strength information is not available on these types of devices so you will need to troubleshoot connection issues using the related support article.
Having Trouble?