TABLE OF CONTENTS
If you're unable to log in to your DAKboard account and see an "Invalid username/password" message, here are the steps you should take to confirm you have an issue.
NOTE: The Support Page login and Password Reset tool is for DAKboard personnel only. This cannot be removed from the support page and is not intended for use by our Clients. Please do not use this login or Password Reset as it will not work for our clients. Sorry for any confusion this may cause.
Confirm your Login Method:
Make sure you are logging in using the proper method. Currently, DAKboard supports two Login Methods, Local Login using a Username and Password you create, or Google Authenticated Accounts. If you created your account using a Username and Password, you can later add and remove Google Authentication, but if you created the account with Google Authentication, you will either need to sign in using the Continue with Google button or you will need to add a local Password to the account to bypass using the Google authentication option. See further details below on both of these methods.
Username and Password Login:
If you set up your account with a Local Username and Password and have forgotten your password, use the password reset link in the login modal on the DAKboard site to reset your password:
NOTE: This will NOT reset your password if you use Google Authentication at Sign Up. Google Manages your Password for your Google account. Unless you add a Password to your Google Authenticated account. See below for more details on how to add a Password to your Google Authenticated account.
Click the "Forgot your password?" link and enter either your email address or your DAKboard username into the following form:
You will then receive an email from firstname.lastname@example.org with instructions and a temporary password reset link. Please wait 30 seconds to 1 minute for the email to arrive. If you don't see the email, check your spam folder for any messages from the above email address, as sometimes these messages get flagged as spam. Your username will be shared in the Password Reset email we send you.
If you are using Google Authentication, you will click Continue With Google on the login modal of the web page To access your account. See below:
You cannot remove your Google Authentication from your account if you created it this way. However, you can now add a Password to your Google-authenticated account, allowing you to login in both ways. This is useful if you want to be able to have a local login method for our Android Phone App or when you need to log in from your Display since you may be prevented from doing so depending on the Display type.
To add this password, simply log in using the Continue With Google button and Authenticate your account to access it. Once in the account click on your Username (this should be the email for your Google Account) in the upper left-hand corner of your account page, Scroll to the Authenticated Services Section, and click on the Create Password button:
A pop-up will appear confirming that you want to add a password to this account. Click the Submit button to receive a Password Reset email to create your new password:
Once this is completed you can then log in using your Username (the Email associated with your Google account) and your newly created Password, or you can continue to use the Continue With Google button as before. If you forget this password, you can now use the "Forgot your password?" button from the login modal to reset it.
If you choose to add this password, any changes you make to your account that will require billing (adding an Additional Custom Screen beyond your Limit or changing your Subscription Plan) may require you to use this password to authenticate you as the owner of the account.
NOTE: This login method will work with our Android App as it now allows you to bypass the Google Authentication.
If you created an account and then later added the Google Authentication, or you have added a Password to your Google Authenticated account you can remove the Authentication by clicking the minus symbol "-" in the Authentication Services section of your Account page. See below:
You will need to change your password before you do this, to be able to log in again once it is removed.